Good Service of the Week Award - goes to Asda, and their asthmatic breakthrough

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I have decided to change the Crap Service of the Week Award.

Although I am always on the look out for examples of shoddy waitressing, poor customer care or sloppy manners, I think it is also important to praise good service.


Today I am pleased to say I have a Good Service of the Week Award to present.

And it goes to Asda.

Asda has come up with the most common sense idea I have come across in years.

If, like me, you suffer from asthma, you will know the misery often involved in getting hold of a replacement blue (salbutamol) inhaler.

Despite having used the things for almost 40 years, and knowing exactly how to manage my condition, I have to go through the six-monthly rigmarole of visiting the GP (half day’s annual leave gone), going through an asthma review (a series of questions to which I have answered “no” for the past 30 years), and then groveling to the doctor to prescribe more than one inhaler to justify the almost £8 prescription charge.


It's either that or go through the following hell: trip to the GPs to drop in a repeat prescription request.....48 hour wait... return to pick up the script.... not there, need to take another into the doctor to get it signed.....take script  to chemist.......20 minute wait....haven’t got enough in, can you come back?......return next day.... 10 minute wait.....finally handed two blue inhalers...wait a minute, have you used these before? Yes....Are you on anything else? No...would you like us to collect your prescriptions on a regular basis? NO!! Just give me my inhalers....cough up £7.65.....leave hastily.

Well Asda, God bless you, is about to bring an end to this fiasco.

They are going to sell inhalers to asthmatics.

That’s right, from Tuesday, if I run out I don’t have to panic,  call the GP,  dash down to get a script, and then rush to the chemist, I just pop to Asda and buy one.

Now that is the most common sense thing I have heard, and it certainly warrants this week’s Good Service of the Week Award.

Well done Asda. Tesco, Sainsbury’s, take note.

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